TERMS AND
CONDITION

REVISION POLICY

The number of revisions included in your project depends on the package you select. Our goal is to make sure you are happy with the result, so we will continue revising until your requirements are met. You will not be charged extra as long as the design direction stays the same. Revised designs are typically delivered within 48 hours.

TURN AROUND TIME

Most design services at Weby Weave have a 48-72 hour turnaround for each design iteration. This is not the total project completion time, but rather the time for one round of revisions. Depending on the service, revisions take a minimum of 48 to 72 hours (3 working days). For example:

• Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

REFUND POLICY

Weby Weave offers a 100% refund on design services, subject to the conditions outlined below. This is not an unconditional guarantee.

We stand behind our work with a 100% Money Back Guarantee on all design services. You may claim a full refund under the following circumstances:

Weby Weave’s Refund Policy will be Void if;

• You have chosen a special or a custom package.
• The primary design concept (for any service) has been approved.
• The Logo has been finalised.
• The website has been designed, developed and deployed live.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the project.
• The company has not been contacted for more than 2 weeks within the timeframe of initial 30 to 45 days.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If the Project has been on-board for more than 25 days, and prospects have been made according to the clients requirements. The client then will be entitled for a 50% refund, if the project exceeds 35 days, the client will be entitled for a 30% refund.
• Once a client has accepted multiple sets of revisions (for any service),
  • The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
  • The refund approval will be at discretion of Weby Weave's Management. 
  • Management's decision on the matter will be final.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: Weby Weave reserves the right to reject any project or cancel a contract at any time. After a refund is issued, you forfeit all rights to the designs, which remain the sole property of Weby Weave.

Non-design services are not eligible for refunds under any circumstances and are not covered by our 100% money back guarantee. If purchased as part of a package, they cannot be used to claim a refund on the entire package. Examples include:

• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificates
• Website Domain Purchase.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google Adwords Campaigns

For services not covered under the 100% refund policy, Weby Weave management may, after review, offer a partial refund at its discretion.

CLAIM YOUR REFUND

To request a refund, please follow one of these steps:

• Dialing our Toll Free Number +1 (703) 668 2370 and speak with your respective Project Manager to initiate a refund.
• Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
• Sending us an Email to initiate a refund.

We will respond to your refund request promptly. Once the necessary review is complete, we will process your claim according to the policy above.

To cancel a project before it has started for reasons unrelated to the service, you must request a full refund within 24 hours of placing the order. After 24 hours, a service fee will apply. 

After receiving a refund, you will have no rights to any designs created by Weby Weave, unless otherwise agreed in writing. Relevant information will be submitted to government copyright agencies to maintain legal compliance.

QUALITY ASSURANCE POLICY

Weby Weave is committed to meeting your expectations. Our designers put thought and care into every project, ensuring each design is thoroughly researched and well-crafted.

100% SATISFACTION GUARANTEE

• Our unlimited revisions policy ensures you are completely satisfied.
• We aim to exceed your expectations with every project.
• We continue revising until you are happy with the result (revisions are subject to your package terms).

DELIVERY POLICY

• The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
• Turnaround time depends on the package; the minimum is 2 business days.
• Websites will only be published live after all payments are cleared.
• For urgent or rush orders, please contact our customer support team.

DESIGN OWNERSHIP & RIGHTS

Once a client submits a written request to finalize a design, Weby Weave delivers all final core files. The client then owns 100% of the rights to the finalized logo or design.

• The client owns the final design in its entirety.
• All ownership rights of the finalized design belong fully to the client.
• The client may use the finalized design however they wish.
• The client does not own materials or content generated during revision cycles leading up to the final product.

CONTENT CREATION & POPULATION

Weby Weave is not responsible for creating or adding content (text or images) to a website unless explicitly purchased as part of the service. If content creation is included:

• Weby Weave will populate the website with content created for the client
  • The content/text for the website will be created specifically for the customer's website.
• Weby Weave will populate the website with images.
  • Weby Weave will acquire stock imagery for client from stock photo websites.
  • Images will be purchased upon approval from the client.
  • Weby Weave will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites.
• Weby Weave will populate the website with products and product details.
  • Product images and product details will be provided by the client.

N.D.A. & REPUTATION MANGEMENT POLICY

• Weby Weave, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.
• Once the project is completed successfully. Both parties Weby Weave and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
• Once the project is completed successfully. Each Party agrees to refrain from (and Weby Weave shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

Weby Weave keeps records of all finalized designs so that we can provide you with an exact copy if your files are ever misplaced.

CUSTOMER SUPPORT

Our customer support team is available Monday through Friday, 9 AM to 5 PM GMT, to answer your questions by phone. Inquiries received outside business hours through the Team Works Account will be addressed the next business day.

TECHNICAL SUPPORT POLICY

Weby Weave is primarily a design and design consultancy provider. While some packages include technical elements to support your website and email setup, we provide basic configuration information only. We are not responsible for training or installing these services on your end. Examples include:

• Website Deployment
  • Weby Weave will deploy the website for the customer on 
    • A Hosting server provided by us.
      • Hosting Service provided by Weby Weave is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider
• A Hosting server provided by the customer (purchased from a Third Party)
  
  
  • According to the policies of American Webtronics, we offer our hosting servers to clients for a two-week trial period. During this time, clients can evaluate the security and performance of our servers. After the trial period, clients are required to purchase their own hosting servers to continue their development cycle.
  
  
  • In the event the website is hosted on third party webserver purchased by the customer, Weby Weave will not be held responsible for any kind of server or hosting related issues. 

There is no Service Level Agreement (SLA) between client and Weby Weave in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.

• Website Content Management System (CMS: Content Management System)
  • Weby Weave will provide the customer with a user manual to use the Website CMS (Content Management System).
  • Weby Weave will not be responsible for training the client in the said Website CMS (Content Management System).
• Emails Setup
  • Weby Weave will be providing the customer with the necessary settings and information to install the emails on their end.
  • Weby Weave will not be responsible for installing said emails onto the customer end.
  • Weby Weave will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers. 

Weby Weave will not be held responsible in any way for customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end. 

COMMUNICATION POLICY

• All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the OctaGroup Design Services TeamWork Account platform in order to be considered official. 
• Weby Weave will not be responsible for any communication done via any other platform than OctaGroup Design Services TeamWork Account or any phone numbers not provided by us or given on our official website.
• Emails Sent back and forth through official emails that is "...@webyweave.co.nz" are to be only considered forms of valid communication.
• We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us.
• We take full responsibility of all the information provided through our official domains.